Refunds and cancellation

Cancelling a subscription

Cancel whenever you like from Manage billing on your account page. It takes effect at the end of the period you have already paid for — you keep access until then, and you are not charged again.

We do not charge a cancellation fee, and we do not require notice.

Refunds

• Within 14 days of your first payment, ask and we will refund it in full. No explanation needed.
• A renewal you did not intend — if you meant to cancel and the next period was charged, tell us within 14 days of that charge and we will refund it.
• A one-time purchase is refundable within 14 days of purchase.
• Part-used periods are not normally refunded beyond those windows, because you had the use of the tool. If something went genuinely wrong, write to us anyway — we would rather sort it out than argue.

If the service is broken

If the estimator is unavailable or unusable for an extended period through our fault, tell us and we will credit or refund that time, whether or not the windows above have passed.

What happens to your data

Cancelling or being refunded does not delete your account. Your profile, company details and enquiries stay exactly as they are — the estimator simply stops opening until you subscribe again. If you would rather everything were deleted, say so and we will.

How to ask

Email support@10hub.ai from the address on the account, and say what you would like refunded. We aim to answer within two business days, and refunds go back to the original payment method — usually within five to ten business days once issued, though the exact timing is your bank's.

Questions

Write to support@10hub.ai and we will answer.